How billing works
Nixi AI uses Stripe for payments. The same payment processor trusted by millions of businesses worldwide. We never see or store your card details; Stripe handles all of that on its own secure infrastructure.
Billing, plans, and cancellations.
How billing works, how to change or cancel your plan, and what happens to your data when you do.
Three plans, two billing cycles, 60-day trial on Practice Pro
Three tiers. Basic is free forever. Practice Pro is billed per doctor, and the practice team uses the account too; practices with two doctors or more get 5% off, from five 10%. Enterprise is for hospital groups and organisations with their own infrastructure.
Practice Pro is available monthly (€89) or annually (€828, that is €69 per month), prices in euros plus VAT. The trial starts when you register and runs for 60 days or 30 sessions, whichever comes first, with no charges; afterwards you choose Practice Pro or keep working free with Basic.
60 days free (Pro)
Practice Pro plan only
Monthly
Billed every month, cancel on the next cycle
Best valueAnnual
Billed once a year. Saves you money
When your free trial ends
When the trial ends, either keep working for free on Basic, or add a payment method under Settings → Subscription and pick Practice Pro, monthly or annual.
If you don't add a payment method, the account stops being billable, and since no card was collected at signup, there's no charge to come. Sign back in any time to add one and start a subscription.
If you'd rather leave during the trial, Settings → Subscription → Cancel. There's nothing to refund because nothing was billed.
Change plan anytime
Settings → Subscription → Change plan. Upgrades take effect immediately and you are charged a prorated amount, calculated to the day. A move to a smaller plan takes effect at the end of the current billing period; any overpayment is credited to the next billing period.
Manage card, billing address, and invoices
Settings → Subscription → Manage billing opens Stripe's secure billing portal. Update your card, change your billing address, or download invoices directly from there.
Settings → Subscription → Invoices lists every invoice you've ever paid, newest first, with a download link beside each.
Settings → Subscription
- Change plan
- Manage billing
- Invoices
- Cancel subscription
Cancelling your subscription
Settings → Subscription → Cancel subscription. Cancellation takes effect at the end of your current billing period. If you cancel mid-month, you keep full access until the period ends, then your subscription stops automatically. No surprise immediate cutoffs.
Your data isn't deleted when you cancel; it stays put in case you change your mind. If you want it deleted, the account-deletion flow is documented in the Security & Privacy.
Refunds and failed payments
Refunds aren't automatic in the app. If you believe you're owed one. A billing error, a charge after a cancellation didn't process. Write to us and we'll work it out with you directly through Stripe.
If a charge fails, Stripe automatically retries over the next few days and emails you. If retries fail, your account moves to a grace period before access is paused. You won't lose data, just access until billing is sorted.