Question 1

How does AI documentation work in my practice?

Accepted Answer

Nixi AI automatically transcribes and documents your consultations. Data is stored in Frankfurt and processed in data centres in the EU and Switzerland. You receive a structured draft to review and transfer to your EHR, with Practice Pro providing automatic transfer.

Question 2

How reliable is the AI documentation?

Accepted Answer

In the EULAR 2025 study (n=88, peer-reviewed), minor errors were reported in 19% of consultations (misspelled medication names, incorrect sex detection) and no major errors. The clinician corrects such errors when reviewing the note before release.

Question 3

How much time do I save per patient?

Accepted Answer

In the EULAR 2025 study the treating rheumatologist estimated consultation time as reduced in 72 of 88 consultations: 62 of 88 by two to five minutes, 10 of 88 by more than five minutes. 13 of 88 were unchanged and 3 of 88 took longer. Extrapolated to a practice day of 20 consultations that is about one hour. That is a model calculation, not directly measured, and these are the clinician's estimates.

Question 4

What hardware do I need?

Accepted Answer

Nixi AI is a cloud application, no special hardware, no local servers, no GPUs. A current computer with internet, modern browser and microphone is sufficient.

Question 5

Is Nixi AI an AI consultation assistant?

Accepted Answer

Yes, in the category sense: Nixi AI listens during the consultation and turns it into documentation. The more precise term is AI documentation assistant. Nixi AI drafts structured notes, referral letters, and ICD-10 suggestions for the clinician to review, delivered into the practice system (PVS/EMR). No scheduling, no phone handling, no diagnostics: the focus is entirely on documenting the consultation.

Question 6

Is Nixi AI GDPR compliant?

Accepted Answer

Yes. Transmission is encrypted with TLS, stored data is encrypted, and sensitive content fields are additionally encrypted with AES-256-GCM. Patient data is stored in Frankfurt and processed in the EU and Switzerland. Audio recordings are deleted automatically after 72 hours. Only anonymised data may be used to improve the service; personal data is not used for this (DPA § 12).

Question 7

Is my patient data used to improve the service?

Accepted Answer

Audio recordings are stored encrypted and deleted automatically after 72 hours. Only anonymised data may be used to improve the service; personal data is not used for this (DPA § 12).

Question 8

Where exactly is my patient data stored?

Accepted Answer

Data is stored in Frankfurt am Main, and uploaded documents in the Netherlands. It is processed in data centres in the EU and Switzerland, not in the USA.

Question 9

How does Nixi AI relate to the EU AI Act?

Accepted Answer

The EU AI Act defines requirements for healthcare AI systems. Nixi AI actively follows regulatory developments and already implements human oversight and transparency.

Question 10

What does Nixi AI cost?

Accepted Answer

Basic is free forever and covers AI documentation: consultation notes, letters and templates. Practice Pro adds billing suggestions, discharge letters, uploads and the EMR connection, and costs €89 per month (cancel monthly) or €828 per year (the equivalent of €69 per month), per doctor, plus 19% VAT. Your practice team (medical assistants) uses Nixi AI at no extra cost.

Question 11

Is it billed per workstation or per person?

Accepted Answer

Per doctor, not per workstation. You sign in with your account on several computers, a tablet or a smartphone.

Question 12

Which practice management systems does Nixi AI work with?

Accepted Answer

For selected systems the direct connection is included in Practice Pro: Duria and T2med are connected through a REST interface, further systems such as medatixx (x.concept, x.isynet, easynet), tomedo, Quincy, Profimed, TurboMed, Medistar, ALBIS or Medical Office through the GDT interface. The systems with their own page are listed on the integrations page. On every plan you can also transfer the note into your system with the copy button.

Question 13

Is the connection included in the price?

Accepted Answer

Yes, the connection is included in Practice Pro, and the monthly plan is enough. During the trial and on the free Basic plan, you transfer every note into your practice system with the copy button.

Question 14

How does the setup work?

Accepted Answer

After subscribing to Practice Pro, you book the first setup appointment online, through the link in your account. Our technical team sets up the connection remotely on your screen, usually in up to three appointments. After that, one click transfers the note into your practice system.

Question 15

Which specialties are supported?

Accepted Answer

23+ medical specialties including general practice, internal medicine, rheumatology, orthopedics, surgery, pediatrics, dermatology, neurology, urology, ENT, psychiatry, and psychotherapy.

Question 16

What if a patient refuses AI documentation?

Accepted Answer

Respect that. In the EULAR 2025 study, none of the 108 surveyed patients declined to participate; 70% had a positive or very positive attitude toward AI in healthcare.

Question 17

Does Nixi AI have certifications?

Accepted Answer

Nixi AI runs on EU-hosted cloud infrastructure and is GDPR-compliant. A peer-reviewed clinical study (EULAR 2025, Knitza & Aries) is available.

Question 18

Can I try Nixi AI before buying?

Accepted Answer

Yes. Free with real conversations in your practice. Transparent pricing, starts with your work email.

AI Documentation in Medical Practices: All Questions Answered

AI Documentation Basics

Data Protection & Law

Costs & ROI

EMR connection

Daily Practice & Workflow

Specialties

Technical Questions

Additional Questions

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